Policies

Privacy Statement

When visiting or booking in with us, it is necessary to collect personal information. This can be personal or medical based and it is essential to request this in order to provide you with the best possible service that’s appropriate for you. Obtaining contact details allows clients to be notified or confirm each appointment.

We recognise that personal privacy is an important issue and therefore take your personal data seriously. Any personal or medical information gathered through the website or paperwork signed in clinic will only be used for insurance and medical purposes. We may ask for your name, address, date of birth, email address, medical history or allergies. We need this information to make sure you are eligible for the treatment in addition to allowing a booking to be made. It is essential for us to ask for this information before carrying out the treatment as some medical conditions, medication or allergies may mean you aren’t suitable for a treatment.

Communications with us come under several areas. Need to knows- so confirming your appointment, notifying you of changes to your appointment, or aftercare. Providing you with information that you have requested from us. Requesting feedback of our services or research into new treatments for example. This may In the future include sending marketing material from The Brow Clinic Winchester. 

Booking Fees  

To secure your appointment date and time, a non-refundable booking fee is required on all services at the time of requesting a date in the diary. This will be deducted from the total service cost due on the day of your treatment. Your appointment will not be secure until the booking fee has been paid. Failure to give 48 hours notice to reschedule or cancel an appointment will result in the loss of the booking fee. A booking fee is not a deposit of services therefore if you decide to cancel an appointment, the booking fee remains non refundable. If due notice is given, the booking fee may be transferred to a new date/time.

Patch Tests

A patch test is required  before your treatment can go ahead for all new clients or treatments. This is also applicable if you’ve not had the treatment for 6 months.

Providing no adverse reactions take place, we will be happy to proceed with your treatment. Failure to complete a patch test before your appointment could result in your appointment being cancelled and the loss of your booking fee. It is your responsibility to notify us if a  patch test hasn’t arrived if by post or to come into clinic to complete one. Clients take full responsibility for patch tests undertaken at home and not under our supervision. Please get in touch if you need to arrange a patch test for your chosen treatment. Details of when this is applicable will be on your booking information. 

A charge of £6.00 applies for postage of patch tests.

Contraindications

It is the sole responsibility of you, the client to disclose any previous semi permanent work carried out, medication, skin conditions, age and potential contraindications (such a pregnancy, surgery or medical diagnosis) prior to the treatment. You are also required to disclose any allergies, medical conditions or skin conditions you have prior to the treatment. Failure to disclose this information may result in the cancellation of your appointment, may impact your healed results or be detrimental to your health and safety. The Brow Clinic Winchester will not be held responsible for healed results and potential reactions if you do not disclose this information in advance. It is also your responsibility to inform us of any changes in your medical history at any subsequent appointments.

Correction Work/ Cover Up of Previous Work 

If you have had any semi-permanent makeup treatment carried out elsewhere, it is essential that you inform The Brow Clinic Winchester BEFORE  booking a treatment.  This can be a complimentary consultation or in clinic consultation. Failure to do this may result in the treatment not going ahead and the booking fee being forfeited.  If you arrive on the day of the treatment in need of corrective work and you have not disclosed this information prior to the appointment, The Brow Clinic reserves the right to refuse to work on any skin deemed not suitable for a particular treatment and the booking fee will be forfeited. Full payment of the treatment may be requested. As with all spmu treatments, no results can be gauranteed.

Cancellation Policy

Failure to attend a scheduled appointment and failure to give at least 48hrs notice of cancellation or rearrangement of an appointment will waive your ability to using your booking fee towards a different appointment and your booking fee will be forfeited. Deciding to cancel your appointment at any point does not entitle you to a refund of a booking fee, however if we are able to fill the slot that’s been allocated we are happy to use our discretion on a case by case basis. 

No shows on the day of your treatment or less than 48hours notice given will result in a 50% charge of the total service booked if the slot can be filled. The 100% charge will be automatically charged if the slot cannot be filled.

In the unlikely event your appointment needs to be rescheduled by us, every effort will be made to ensure you are offered dates asap and within a reasonable time frame. No booking fee refunds will be offered.

Arrivals and Lateness

Please plan your journey well in advance of the treatment day, and allow for varying traffic delays such as school times. If you are running late, please email or DM us on Instagram.

Please arrive on time. For standard treatments, if you arrive more than 5 minutes late, the treatment may need to be rescheduled, or a shorter version offered. If you happen to arrive early, please be aware that we will usually be unable to accept you into clinic until the allocated appointment time so please wait outside. If the clinic blinds are closed, this will mean we are still with a client so we kindly request you wait outside. This allows us to clean before you enter.

If you arrive too late for the treatment to be carried out, you will be charged 50% of the total treatment cost.

 For all semi permanent makeup treatments, in order to give you the best possible service and results, we require the allotted treatment time. If you are late for this service, you may be asked to reschedule and the booking fee will be forfeited/ requested again to re book. 

Children / Guests /Dogs

We kindly ask you attend your appointment alone. Unfortunately we are unable to accommodate children, guests or pets on the premises due to our insurance policy. We are a clinic and therefore need to uphold strict hygiene standards at all times.

Food/Drink

We kindly ask you to not eat, drink or smoke within the premises. Please plan accordingly if your treatment is several hours.

Customer Service & Feedback

Should you wish to provide feedback, please do so within 7 days of your treatment to thebrowclinicwinchester@gmail.com